Information

IMPORTANT INFORMATION CONCERNING YOUR BOOKING

ADMINISTRATION FEES & BOOKING CONDITIONS: We reserve the right to charge a fee (from £25.00 to £150.00 per person) for any amendments or cancellations brought about by the client after the booking is agreed, or through misinformation supplied to us at time of booking. This is in addition to the supplier’s contractual costs for such matters. All deposits are non-refundable. Depending on the time of cancellation or amendment up to 100% of the actual cost of a booking can be lost, plus our administration fees on top. Please be aware that many flight tickets are non-refundable and non-changeable and that even a wrong letter in a name can invalidate a ticket. All names should be as per passport using the first forename in full, not abbreviated. If you have not seen the supplier’s booking conditions at the time of booking, please ask for written details. Wherever practical, you will be asked to sign a booking form confirming acceptance of these conditions. If this is not practical, payment or acceptance of the supplier’s copy of the invoice, or the actual tickets themselves, will constitute acceptance of those conditions and enter you into a legally binding contract with the supplier or principal with whom you have the contract. Spear Travels (Jetclub Ltd) act as agents for these suppliers and do not act as principal unless stated otherwise.

PASSPORTS

These notes refer to holders of United Kingdom passports and British Citizens; holders of other passports or travel documents should make further inquiries prior to making any booking. It is your responsibility to ensure that you have a valid passport. In many countries passports must be valid for at least 6 months after the date of return, sometimes longer. Any child or infant not already on an existing passport must now have his or her own passport. For many countries children already on parents’ passports are acceptable until that passport expires or the child becomes 16, at which age they need to apply for their own passport. Any new child born must have its own passport from birth. For travelling to the USA this is already a requirement and it must be a machine-readable one.

HEALTH & INOCULATIONS

It is your responsibility to ensure that you have the correct inoculations in place or arranged at the time of booking your holiday or flight and that you have taken adequate medical precautions. Medical advice should be sought from your G.P. or medical centre, which have access to up to date information and are aware of your personal medical history, before you book your holiday, flight or business trip. Spear Travels (Jetclub Ltd) cannot be held responsible if you are unable to travel due to improper medical advice, however obtained. Be aware that in some countries medical requirements can change overnight, in the event of an epidemic etc, so be sure that you regularly check the situation if your trip is several weeks or months in the future. Please be aware that some inoculations or certificates e.g. Yellow Fever, can take several days or weeks to obtain or to provide acceptable cover to allow entry. Without the correct inoculations you can be refused entry to, or transit via, a country, even though you may have been allowed to fly there.

VISAS

It is a requirement that we offer you Visa advice at time of booking, although it is always advisable to check requirements in advance especially when making a late booking. If you have not received Visa advice at the time of, or prior to, making the booking, please contact us immediately. Once we have given you the Visa advice, it is then your responsibility to ensure that the requisite Visas are obtained and are in order at the time of travel. Although we are usually able to obtain Visas for you these services can be expensive. USA visas are only available by personal application. We can advise you on an individual country’s requirements, but you may need to check again yourself at a later date, as the regulations can change overnight. The entry requirements for the USA are subject to continual change, so please ask us to check. Please note any criminal charge or conviction, however small, may render you unable to gain entry to the USA and a personal visa application will be required to find out. An ESTA is now required for entry to the USA and must be applied for on-line a minimum 72 hours prior to travel. Go to https://esta.cbp.dhs.gov. This applies even if just transiting through the USA on a cruise ship. The charge is currently US$14.00 per person but, again, this can change. You will be refused boarding onto a plane or ship if you require an ESTA but do not have it in place. We accept no responsibility for this.

TRAVEL INSURANCE

Whilst you do not have to take out our travel insurance, it is often mandatory that you are properly covered abroad and many suppliers require proof that you have insurance in place before accepting a booking. The EHIC (European Health Insurance Card) has replaced the form E111, the cross-guarantee to provide basic reciprocal NHS style cover within full EC member states. The EHIC is not accepted as travel insurance, as it does not provide for repatriation in the event of accident or illness etc. Costs for health facilities and repatriation in many countries can be extremely high. If you believe you are covered by your debit or credit card, please double check and ask for full written details of the cover provided from the supplier. In our experience, generally (but not exclusively) only ‘Gold’ or ‘Platinum’ debit or credit or charge cards have adequate cover. Many cards may only provide basic cover whilst you are travelling, not whilst you are in the destination. Minimum cover should be £2,000,000 medical cover per person, air ambulance repatriation cover, adequate cancellation and curtailment insurance to cover the total cost of your trip or holiday, as well as general damage or loss of personal possessions cover. Ensure you have helicopter ambulance piste cover for ski-ing holidays, as some resorts will not sell you a lift pass otherwise. Finally, always ensure that you know the 24-hour emergency telephone number, the policy number and that your family and/or friends have a copy of the policy at home. Keep the actual policy, or policy details, with you at all times whilst you are abroad. We further advise that you photocopy or scan your passport before your trip and retain a copy for yourself and give a copy to your next of kin or contacts. Please note, the EHIC has a limited validity and will need to be renewed: please check the expiry date.

DATA PROTECTION

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, date of birth, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We might pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information might also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements or any other Third Parties for marketing purposes. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may not be able to confirm your booking. In making this booking, you consent to this information being passed on to the relevant persons as above.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either them or us for a copy of this if you would like to see it. Your data controller is Jetclub Ltd. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We might make a small charge for providing this to you.

GENERAL INFORMATION

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Spear Travels (Jetclub Ltd) acts as an agent for ATOL holders with whom you have a contract. We charge 1% including VAT for all Visa and MasterCard credit cards.  We do not charge for Visa or MasterCard debit cards. We charge 2.5% including VAT for all corporate Visa and MasterCard credit cards and 3% including VAT for American Express. By accepting the invoice you are accepting that you understand all the above terms and conditions.

Please note that we record some telephone calls for training purposes.

All information correct at February 2016.
If in any doubt whatsoever please ask. E&OE